Role: Repairs Planner
Type: 12 week contract with the goal to go perm
Salary: Hourly rate of up to £19.50 umbrella rate
Salary: Equivelant to £28.3k per annum
37 hour per week
Location: Bracknell, RG12

Planning team:

We're responsible for planning and co-ordinating the working day of Trade Operatives to ensure all responsive, planned and cyclical works are appointed to the satisfaction of the customer. In order to plan repairs in as efficiently as possible we use our scheduling system Total Mobile Optimise, to ensure our diaries are filled to maximum capacity with minimal travel.

Your new role:

Customers are at the heart of everything we do and we’re excited to be looking for a new Scheduling Operations Planner to join our team to make sure our customers continue to receive a service second to none – and we need you!

You'll be responsible for planning and coordinating the working day of trade operatives so that our colleagues receive all of the information for them to carry out their works. Ensuring diaries are optimised to maximum capacity with minimal travel, increasing productivity, reducing cost and maintaining outstanding customer service, health and safety prioritisation and vulnerability considerations.

Repairs Planner responsibilities:

To actively oversees several diaries, managing workload for monitoring start and finish times to ensure completion of all jobs/tasks by the end of each working day.
Utilise available resources by moving scheduled jobs amongst able trades to optimise the output of each operative and achieve right first time.
Deliver outstanding customer experience for our residents for fulfilment of their response repair.
Action unscheduled jobs and ensure that all emergency repairs and overdue services are carried out as per our service level agreement [SLA]
Dealing with inbound and outbound phone calls and emails from operatives, contractors, our customer experience team and residents to resolve queries/confirm appointments.
To arrange and book follow on appointments with customers where jobs require more than one visit to complete.
Where necessary, liaise with suppliers and contractors to arrange delivery of materials, scaffolding, skips etc.
Ensure “flagged” properties are attended to depending on the customer's needs/ vulnerabilities whilst ensuring the safety of the attending operative
Undertake regional specific administrative duties such as updating job stages, running and using reports to complete scheduling tasks, monitoring and processing email and CRM contact, outsourcing to contractors, purchase order and materials monitoring to deliver successful repairs.

Beneifts

28 days holiday bank holidays
Buy and sell holiday scheme
Staff discounts
Reward Vouchers
Money off of online and highstreet retailers
Eyecare vouchers
And more!

Please apply or call Leah Seber at Build Recruitment for more information